Canned Responses

Dave Bot

April 1, 2026

1 View 0

What are canned responses?

Canned responses are pre-saved question-and-answer pairs stored in your Super Speedy Chat plugin. When admins are away, the LLM classifier can automatically match incoming visitor questions against your canned responses and send the best-fitting reply. This lets your chat handle common queries around the clock without a live agent.

Saving a canned response from a conversation

While reviewing a conversation in wp-admin, you can save any admin message as a canned response directly from the chat log.

1. Find the admin message you want to save and click the star icon next to it.
2. An inline form appears with three fields:

– Question — Auto-populated from the preceding visitor message. Edit this to better summarize what the visitor was asking. – Response — Auto-populated from the admin message you clicked. Adjust if needed. – Category (optional) — Assign a category for organization, such as “billing”, “setup”, or “general”.

1. Click Save to store the canned response.

The saved response is immediately available for the LLM classifier to use.

Managing canned responses

The plugin settings page includes a Canned Responses tab where you can view and manage all saved responses. The tab displays a searchable table with the following columns:

• Question — The visitor question or summary.
• Response — The saved admin reply.
• Category — The assigned category, if any.
• Usage Count — How many times the LLM classifier has selected this response. This increments automatically each time the response is used in an auto-reply.

Each row provides Edit and Delete actions. Use the search bar at the top to filter responses by keyword.

How canned responses are used

Canned responses power the LLM Auto-Reply feature. When a visitor sends a message and no admin is available, the LLM classifier evaluates the visitor’s question against all stored canned responses and selects the best match. If a strong match is found, the corresponding response is sent automatically.

The quality and coverage of your canned response library directly affects how well auto-reply performs. A larger set of well-written responses means more visitor questions can be handled without admin intervention.

For details on enabling and configuring automatic responses, see the LLM Auto-Reply Setup guide.

Tips

• Write clear question summaries. When saving a canned response, edit the question field to reflect how visitors actually phrase their questions. Generic or vague summaries make it harder for the classifier to find a good match.
• Build your library over time. Save good responses as you chat with visitors. After a few weeks of regular use, you will have solid coverage for your most common questions.
• Use categories. Categories make it easier to find and manage responses as your library grows. Settle on a small set of consistent category names (e.g. “billing”, “setup”, “general”, “technical”) and stick with them.
• Review usage counts. Responses with high usage counts are clearly valuable. Responses with zero usage may need their question field rewritten, or may cover topics visitors rarely ask about.
• Keep responses concise. Short, direct answers work best for auto-reply. If a topic requires a lengthy explanation, consider linking to a help page or documentation article in your response.