Variations disappear when updating a product

. asked 3 years ago


We're running your plugin on one of our sites and we've determined that your external images plugin removes all variations of a products once you update that product.

All products are imported through WP All Import

No matter what we do, the variations are removed each time. Please can you assist

1 Answers
Dave Hilditch Staff answered 3 years ago

This doesn’t sound right at all – can you please visit your account area, click the Discord Invite link and come share with me your specifics.

Is it possible that you have two import jobs – one for the main product and one for variations? I would need to see the details to be able to help. I’ve never had a report like this before and External Images doesn’t actually alter products themselves – only the postmeta fields for the arrays of images.

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