How to get support

There are two ways to get support: email us, or chat with us live on Discord. We answer every email, and Discord is where you can talk directly to the engineers who wrote the plugins. Your choice.

Email support

Write to support@superspeedyplugins.com. We reply to every email. To help us help you quickly, include:

• Your order number, if it’s about a purchase or licence
• Your WordPress and WooCommerce versions and hosting, if it’s a technical issue
• What you’ve already tried, and any error messages word for word

Email is also the right channel for anything private – credentials, order details, or commercially sensitive questions.

Discord

By far our favourite way to communicate. Join our Discord server and you get live chat with the engineers who wrote the code.

• Dedicated channels for each plugin, plus channels for performance, plugins, themes and more
• Public and searchable, so every answer helps the next person with the same question
• Paste screenshots, videos, logs and links straight into the chat
• Questions asked here feed our FAQs and Knowledge Base articles, so support keeps improving

Comment on any article

You can also ask a question or leave a comment on any Knowledge Base article or blog post on this site. Every comment sends us a notification and gets a response, and because the answer is public, it helps the next person who runs into the same thing.

Private Discord DMs

Keep Discord DMs for credentials or private details we’ve specifically asked for, and include a link to your channel conversation so we have the context. For anything else private, email is the better route – it’s answered just as reliably, and nothing gets lost.